Privacy Policy

Depending on your enquiry or the services you request, we may collect:

• Your name, email address, telephone number and postal address.
• Your project suburb, property address and the certification services you require.
• Information you include in enquiry forms, emails, telephone conversations or other correspondence.
• Property ownership details, authorised representative details and relevant project contacts.
• Plans, applications, approvals, inspection records, photographs and supporting documents relating to your project.
• Billing details, invoices and payment records.
• Technical information associated with website visits, such as IP address, browser type, pages viewed and access times.

We collect personal information reasonably necessary to respond to enquiries, provide our services and meet our legal obligations. Please avoid providing sensitive information unless we specifically request it and explain why it is needed.

We usually collect information directly from you when you:

• Submit a website enquiry or request a quote.
• Contact us by telephone, email or post.
• Engage us to provide certification or inspection services.
• Submit project documentation or participate in an inspection.

Where necessary for your project, we may also receive information from your authorised representatives, builders, designers, engineers, consultants, councils, government agencies or relevant planning systems.

If you provide personal information about another person, please ensure you are authorised to do so and make them aware of this policy.

You may make a general enquiry anonymously or using a pseudonym where practical. However, we may need to verify your identity and obtain property and project details before providing certification services.

If you do not provide information we reasonably require, we may be unable to respond fully, provide a quote or perform the requested service.

We use personal information to:

• Respond to enquiries and discuss project requirements.
• Prepare quotes and administer appointments and engagements.
• Assess applications and supporting documentation.
• Conduct inspections and provide certification services.
• Communicate with you and authorised project participants.
• Prepare, issue and maintain certificates, reports and related records.
• Process invoices and manage accounts.
• Operate, maintain and protect our website and business systems.
• Meet legal, regulatory, insurance and professional obligations.
• Handle complaints and resolve disputes.

Information submitted through our website enquiry form is used to respond to your project enquiry and administer that response. If you subsequently engage us, relevant information may also be used to provide the requested services.

We do not sell personal information. We will not add you to promotional mailing lists merely because you submit an enquiry.

We may disclose relevant personal information to:

• Employees and contractors who need it to perform their duties.
• Your authorised representatives and relevant project professionals.
• Councils, government agencies, regulators and planning authorities where necessary or legally required.
• Providers supporting our website, email, IT systems, document storage, accounting and business administration.
• Insurers, legal advisers, accountants and other professional advisers.
• Other recipients where you authorise disclosure or where disclosure is required or permitted by law.

We limit disclosures to information reasonably necessary for the relevant purpose.

Some certification applications, certificates and related documents may be lodged with authorities or become accessible through statutory registers or public-access processes, as required or permitted by law.

Our website and its hosting services may collect technical information to deliver website content, maintain security and diagnose faults.

Cookies are small files stored on your device. Where used, cookies and similar technologies may support website functionality or help us understand how visitors use the website.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

Where we disclose personal information overseas, we take the steps required by applicable privacy law to protect that information.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be held electronically or in physical records. Access is limited to people who need it for authorised business purposes.

We retain information for as long as reasonably necessary to provide services and meet applicable recordkeeping, regulatory, insurance and legal requirements. Certification records may need to be retained after a project is completed.

When information is no longer required and retention is not legally necessary, we take reasonable steps to securely destroy or de-identify it.

No internet transmission or storage system is completely secure. If a data breach occurs, we will assess and respond to it and make notifications where required by law.

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding. We will respond within a reasonable period.

Where access or correction is restricted by applicable law, we will explain our decision and available complaint options, unless we are legally prevented from doing so.

If you have concerns about how we handle your personal information, please contact us using the details below. Include sufficient information for us to investigate but avoid sending unnecessary sensitive documents.

We will acknowledge your complaint, investigate it and aim to provide a response within 30 days. If more time is needed, we will explain why and keep you informed.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), where the matter falls within its jurisdiction:

Website: https://www.oaic.gov.au/
Telephone: 1300 363 992

Our website may link to third-party websites, including government portals and registers. Those websites have their own privacy policies. Please review them before providing personal information.

We may update this policy to reflect changes to our services, systems or legal requirements. The current version will be published on our website with an updated revision date.